Call our Training Co-ordinators on 01305 236477 or email [email protected].

When purchasing a course, enter the quantity required and change the “I am buying for” dropdown option to “Others”. This will give you the ability to assign a registration code to each member of your team which will allow them to access the elearning platform and the course purchased. You will need to supply the name of the team member and their email address so an invite to take the course can be sent. If you have purchased a course for someone else to take, visit the “Registration Codes” page of your account. Select the course, view the details and select “Assign Single Code”. This will allow you to enter the email address and first/last name of the person you would like to complete the course.

Our ‘Tutor Led’ courses are available to you 24/7. You can access your learning at times that suit you and manage your learning at your own pace. You can save your progress, exit and revisit the course at any time during the 6 months you have access. Our ‘Live’ courses will be facilitated by two experienced trainers who will guide you through the course and be on hand to answer any questions.

Our courses should work in most web browsers, although we recommend that you use Internet Explorer, Google Chrome, Microsoft Edge or Safari. We recommend installing the latest version of your web browser before beginning your course. Our courses are compatible with most tablet devices, however we do not provide full technical support for tablet users. We do not support other mobile devices. Videos clips hosted on the video sharing site Vimeo feature in some of our courses. Video playback controls will vary and are dependent on the browser used to take the course and where the video is hosted. If you experience problems with the videos then we recommend you try taking the course in a different browser. Having trouble? Try: • updating your web browser • clearing your cache • accepting our cookies (essential cookies are required for the purposes of undertaking our elearning) • turning off private browsing • enabling JavaScript • permitting access to videos on Vimeo In addition, on an iPad: • go to 'Settings' • select 'Safari' from the 'Settings' menu • select 'Request Desktop Website' • switch off 'All Websites' so that the function isn't on • relaunch the course in Safari. The above should fix issues you might experience on iPads with drag and drop and other interactive functions used within courses.

Yes, there is an evaluation form at the end of every course. Please take a few moments to tell us what you thought of your course. Your comments will help us to improve our elearning. If you would like to discuss your feedback further please contact us. You may also receive an email one month after you complete a course, asking you to complete a survey on how relevant the course was to your work and if it has impacted on your practice. Both surveys are anonymous. We are grateful for all feedback received as this helps us to keep our content up to date and relevant.

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